Privacy Policy

Last updated: Nov 08, 2024

Thank you for choosing to be part of our community at Shambala virtual reality technology co, ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at vrgame@shambala.cn.

You must be at least sixteen (16) years of age, to create a[Drakheir The First Hand Tracking ARPG]account or to access or use most[Drakheir The First Hand Tracking ARPG]Offerings.  You must be at least eighteen (18) years of age to access or use[Drakheir The First Hand Tracking ARPG]Offerings involving social casino-style game play.  If you are younger than eighteen (18) (or the age of legal majority where you live): (1) you may not access or use Restricted Offerings, and (2) you may use the[Drakheir The First Hand Tracking ARPG]Offerings (other than Restricted Offerings) only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are a parent or legal guardian of a user under the age of eighteen (18), you agree to be fully responsible for the acts or omissions of such user in relation to any [Drakheir The First Hand Tracking ARPG]Offering. This privacy notice applies to all information collected through our Services (which, as described above, includes our App), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT? Log information： It refers to the technical information that the system may automatically collect through cookies, web beacons, or other means when you use our services. This information includes: 1) Device or software information, such as configuration information provided by your device or other programs used to access our services, your IP address, and the version and device identification code used by your mobile device; 2) Information about the games you play through our services, such as game time, game levels, and duration.

When you use our applications, with your prior consent, we may collect the following information to provide the functionality to our applications: 1) Information about your device's storage We use this information to store and record your game time, level progress, etc. within the application. 2) Information about your voice We use this information to match with the built-in "language library" for game skill release, game control, etc. 3) Information about the location of your device We use this information to implement content calculations related to game manipulation;

Personally Identifiable Information: We may collect the following information when you sign up with or use a [Drakheir The First Hand Tracking ARPG] Offering: · Identifiers such as first name, last name, date of birth, email address, mailing address, and phone number. · Payment and commercial information, such as credit or debit card information or other payment details, depending on your form of payment, and information about your transactions with us. · Demographic information, such as your gender and age; · Inferences based on the information described above and other information described in this Privacy Policy.

Technical Information: When a user accesses a [Drakheir The First Hand Tracking ARPG] Offering, we may collect technical information about the user’s device, such as the IP address that requested the display of the [Drakheir The First Hand Tracking ARPG] Offering, whether you are connected to Wi-Fi or to mobile data, name of the Internet service provider, the operating system type, the battery status of your device, the resolution of your device’s screen and the identifiers associated with the device.

Sign Up and Survey Information: Any information you provide to us, and any information you choose to share about yourself as part of your use of any [Drakheir The First Hand Tracking ARPG] Offering, may be stored as entered, such as your authentication method and information.

Cookies and Web Beacons: Cookies are text files that we and our service providers may place on your device's browser to enable our systems to recognize your browser and to provide features such as storage of items in your shopping cart between visits, personalized [Drakheir The First Hand Tracking ARPG] advertisements on third party websites and mobile applications, and personalized third party advertisements within certain [Drakheir The First Hand Tracking ARPG] Offerings. We may use Adobe Flash cookies to remember your settings, preferences and usage within a [Drakheir The First Hand Tracking ARPG] Offering. Web beacons, clear .gifs or similar technologies are small pieces of code that we and our service providers may place on a [Drakheir The First Hand Tracking ARPG] Offering to monitor and collect data about visitor behavior within the [Drakheir The First Hand Tracking ARPG] Offering.

We may receive a confirmation when you open email from [Drakheir The First Hand Tracking ARPG], if your computer supports such capabilities. We may also track other types of information, including commercial information and internet or other electronic network activity information, such as what games users download and install, any download errors, what games users purchase, how long our users have been participating in any [Drakheir The First Hand Tracking ARPG] Offerings, the last time a user accessed a [Drakheir The First Hand Tracking ARPG] Offering, user behavior and gameplay (e.g., which options you choose, your progress in the game, how long you play), whether a user has won any of our games, sweepstakes, contests or other promotions featured on a [Drakheir The First Hand Tracking ARPG] Offering, ad response measurement and other [Drakheir The First Hand Tracking ARPG] Offerings analytics.

We use cookies for a variety of reasons, including to: (i) analyze the usage of [Drakheir The First Hand Tracking ARPG] Offerings; (ii) provide a more personalized experience; (iii) manage advertising; (iv) allow you to more easily log in to [Drakheir The First Hand Tracking ARPG] Offerings; (v) help make your use of [Drakheir The First Hand Tracking ARPG] Offerings more efficient and more valuable by providing you with a customized experience and recognizing you when you return. We may also employ web beacons or other technology for a variety of reasons such as: (i) allowing us to know if a certain page was visited or whether an email was opened; and (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation.

We provide further detail about the types of cookies and other tracking technologies we use in our Cookie Policy. Please consult your browser settings for information about whether you can set your web browser to warn you about attempts to place cookies on your computer, limit the type of cookies you allow or refuse cookies all together. You may need to take additional steps to refuse or disable other types of technologies, such as Adobe Flash cookies. We invite you to visit the support websites of the various browsers you may use to learn on how to block the use of cookies. However, you may not be able to use some or all of the features of [Drakheir The First Hand Tracking ARPG] Offerings if you refuse/disable cookies.

Social Networking Sites: If you access a [Drakheir The First Hand Tracking ARPG] Offering via a third-party social networking site (a "Social Game"), [Drakheir The First Hand Tracking ARPG] may receive information about your social networking site profile, including without limitation the information you make publicly available, your social networking site user ID, your first, last and user names, profile and cover photos. If you invite new members into your Social Games network or send messages through Social Games, we may collect the information associated with those messages, including your friends' social networking site user IDs, email addresses and content.

Mobile: When you download or access [Drakheir The First Hand Tracking ARPG] Offerings via a mobile device, we and our service providers may receive information about your geolocation (based on your IP address) and your mobile device, including various identifiers associated with your device (such as an advertising identifier and other identifiers that directly or indirectly identify your device), hardware type, the version of your operating system and your in-game activity. We and our service providers may use this information to provide you with personalized advertising and other content, including advertising and content based on your location.

When you download or access a [Drakheir The First Hand Tracking ARPG] Offering, we may ask permission to track your activity. If you ask the app not to track, we will not collect the advertising identifier associated with your device nor will we use information collected to deliver targeted advertising to you. We may still collect and/or use other information about your device to, among other things, analyze and measure marketing performance. If you initially consent to tracking, you may later disable that permission in your device settings or may withdraw your consent for specific apps.

Aggregated, Deidentified, or Anonymous Information: We may collect aggregated, deidentified, or anonymized information via [Drakheir The First Hand Tracking ARPG] Offerings that does not identify any single user or device.  Information that has been aggregated, deidentified, or anonymized is not subject to this Privacy Policy.

2. HOW DO WE USE YOUR INFORMATION? In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

To Provide Services to You: We may use your information to provide you the [Drakheir The First Hand Tracking ARPG] Offerings and our other services.  We may use your username, email address, and password to uniquely identify you as a user of a [Drakheir The First Hand Tracking ARPG] Offering, to provide you with services and to process transactions. We may use or display your username and icon or profile photo, if applicable, for the purposes of rankings, competitions or sweepstakes, chat identification, and/or game high scores. If you choose to provide a username within a [Drakheir The First Hand Tracking ARPG] Offering, please do not provide as your username any information that identifies you in real life, such as your real name.  We may use your date of birth to confirm your eligibility to participate in [Drakheir The First Hand Tracking ARPG] Offerings.

Advertising Purposes: Subject to the terms of this Privacy Policy, we may use your contact information to process our promotional newsletters and/or email campaigns and to send you updates, security alerts, or administrative messages relating to [Drakheir The First Hand Tracking ARPG] Offerings. Your contact information will allow us to notify you about new features, enhancements, resolution of [Drakheir The First Hand Tracking ARPG] Offerings problems, handle and/or route your customer support questions and issues, and inform you of upgrade opportunities, sweepstakes, contests, prizes, and/or special events.

We and our third-party service providers use cookies and other technologies, such as mobile device identifiers, to enhance your experience with [Drakheir The First Hand Tracking ARPG] Offerings. These technologies enable us and our service providers to run our affiliate programs and provide you with customized content or offerings, such as personalized [Drakheir The First Hand Tracking ARPG] advertisements on other websites, devices and mobile applications and personalized third-party advertisements within certain [Drakheir The First Hand Tracking ARPG] Offerings. Cookies also enable you to automatically sign in when you access a [Drakheir The First Hand Tracking ARPG] Offering, and offer other operational activities within a [Drakheir The First Hand Tracking ARPG] Offering. We and our third-party service providers may also use cookies and other technologies to manage and measure the performance of third-party advertisements within certain [Drakheir The First Hand Tracking ARPG] Offerings, and [Drakheir The First Hand Tracking ARPG] advertisements on third party sites and mobile applications. This helps us and our service providers provide more relevant advertising to you. We and our third-party service providers may also use web beacons and other technologies to monitor user behavior and collect information about visitors viewing a web page.

Product Improvement and Security: We may use information collected to compile statistics and conduct analysis about our user community for the purpose of enhancing our [Drakheir The First Hand Tracking ARPG] Offerings, or for security purposes.

Linking with Social Networks: If you access a Social Game, we may use your social networking site profile ID to link your social networking site account with your activities within the Social Game or offer personalized [Drakheir The First Hand Tracking ARPG] advertisements on the social networking site. We may use your social networking site first, last and user names and icon to identify you to the social networking site account you've linked to your activities within the Social Game, as well as for the purposes of rankings, competitions, sweepstakes, game high scores and/or identification to your social network.

If you access a Social Game and provide us with another person's contact information for purposes of delivering information through a Social Game, we may use this information to contact and, if necessary, remind that person that she or he has been invited to join a Social Game or received content through a Social Game. All invitees are provided with the option not to receive further invitations from [Drakheir The First Hand Tracking ARPG].

SECURITY We at [Drakheir The First Hand Tracking ARPG] take reasonable measures to help protect the information we collect from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. While we have employed security technologies and procedures to assist in safeguarding your personal data, no system or network can be guaranteed to be 100% secure.

SHARING INFORMATION WITH AFFILIATES We may share the categories of information described above with [Drakheir The First Hand Tracking ARPG] Affiliates, other companies of the Aristocrat Group to which [Drakheir The First Hand Tracking ARPG] belongs, and as described in this policy. Reasons for this kind of sharing include, but are not limited to: · Providing the services requested, including for authentication, record keeping of in-game developments, achievements, and spend; · Helping to meet legal obligations such as those arising from laws applicable to invoicing, taxation, related financial transactions and investigating known or suspected criminal activity; · Pursuing legitimate interests in connection with common business operations, such as research and development of products and services, marketing and other user acquisition activities, to detect, prevent, or investigate security breaches or fraud, to enable the proper management, analysis and decision making at a global level; · Enabling customer service to deal with inquiries and requests for information and to respond to requests concerning their data protection rights;

Third Party Marketplaces and Service Providers: We may disclose your personal information to third party business partners, marketplaces, and third parties who perform services for us, such as credit card processing, prize fulfillment, delivering packages, sending postal mail, collecting and analyzing data, providing search results and links (including paid listings and links), and providing advertising and marketing assistance, including serving ads on our behalf on third party websites and mobile applications and serving ads on behalf of third parties within certain [Drakheir The First Hand Tracking ARPG] Offerings.

Protection of [Drakheir The First Hand Tracking ARPG] and Others: We may also disclose your information if there is a violation of the Terms of Use or other agreements; if we have a good faith belief that the law requires it; or if needed to protect the rights, property or safety of [Drakheir The First Hand Tracking ARPG], our customers or others. This includes exchanging information with entities for fraud detection and protection, and credit risk reduction as well as in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We use the information we collect or receive： · Video Game User ID

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis： 1) Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. 2) Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. 3) Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. 4) Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 5) Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations: Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?   In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our App from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in and other countries. If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

5. HOW LONG DO WE KEEP YOUR INFORMATION?   In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. DO WE COLLECT INFORMATION FROM MINORS?   In Short:  We do not knowingly collect data from or market to children under 12 years of age.

We do not knowingly solicit data from or market to children under 12 years of age. By using the App, you represent that you are at least 12 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 12 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 12, please contact us at vrgame@shambala.cn.

7. WHAT ARE YOUR PRIVACY RIGHTS?   In Short:  You have the rights to review, change, or terminate your account at any time.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

8. CONTROLS FOR DO-NOT-TRACK FEATURES  Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

9. DO WE MAKE UPDATES TO THIS NOTICE?    In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?    If you have questions or comments about this notice, you may email us at vrgame@shambala.cn.

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?     You have the right to request access to the personal information we collect from you, change that information, or delete it in any circumstances. To request to review, update, or delete your personal information, you may email us at vrgame@shambala.cn. We will respond to your request within 30 days.

12. CHANGES TO THIS PRIVACY POLICY   We may modify this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the "last modified" date at the top of this page. We encourage you to periodically review this Privacy Policy to be informed of how [Drakheir The First Hand Tracking ARPG] protects your information. If we make a change that we deem material, we may provide you additional notice.